وصف الوظيفة
We are looking for a proactive and customer-focused Education Sales Representative to join our team at iSchool. This role involves directly communicating with parents via calls and chat to guide them through our online coding programs for K-12 students. The ideal candidate will provide detailed course information, address concerns, and assist parents in completing the enrollment process.
Key Responsibilities:
- Handle Inbound & Outbound Calls: Speak with parents who have shown interest in our courses to provide information and answer questions.
- Live Chat Support: Assist parents through online chat, addressing inquiries and guiding them through enrollment.
- Consultative Selling: Understand parents' needs and recommend the best courses for their children.
- Follow-Ups: Regularly follow up with parents to support decision-making and ensure successful enrollments.
- CRM Management: Maintain accurate records of all interactions, inquiries, and conversions in our system.
- Customer Support & Retention: Build trust with parents, handle objections, and ensure high satisfaction.
- Achieve Enrollment Targets: Work towards meeting and exceeding sales goals.
إمتيازات الوظيفة
- Base salary + commission for successful enrollments.
- Growth opportunities within a leading EdTech company.
- Training & professional development programs.
متطلبات الوظيفة
- Experience: 1-3 years in sales or customer support, preferably in education or EdTech.
- Excellent Communication: Strong verbal and written skills in Arabic and English.
- Sales & Negotiation Skills: Ability to handle objections and encourage enrollments.
- Tech-Savvy: Comfortable using CRM systems, chat platforms, and online sales tools.
- Customer-Centric Approach: Patient, empathetic, and focused on helping parents make the right choice.
- Availability: Willing to work during peak hours, including evenings and weekends, to match parents' schedules.
Preferred Qualifications:
- Experience in B2C sales, customer service, or education-related roles.
- Familiarity with STEM education or coding programs is a plus.
