IT Help Desk

وصف الوظيفة


  • Install, configure, and support workstation software, hardware, printers, and laptops.
  • Implement applications and software upgrades and troubleshoot any performance issues.
  • Respond to enquiries from staff submitted through the ticketing system to help them resolve any hardware or software problems.
  • Support users in the use of laptop equipment by providing any necessary training and advice.
  • Recommend suitable software and hardware systems where these might improve overall performance.
  • Create new user accounts and giving their access permissions on company IT assets and systems based on approved IT policies, procedures based on each position role requirements.
  • Ensure the proper distribution and custody of hardware (such as laptops, phones, printers, etc.) to employees, tracking the issuance and return of these assets.

Requirements

  • University Degree.
  • IT certifications is a plus (CCNA, MCSA, ITIL)
  • 1-3 years of experience as IT help desk or IT Specialist.
  • Experience in basic maintenance of Laptops, printers, Tablets (Hardware, Software)
  • Very-Good proficiency in both spoken and written English is required.