IT Help Desk
- Fawry MSME Finance
- Cairo, Cairo Governorate, Egypt
- Full-time
وصف الوظيفة
- Install, configure, and support workstation software, hardware, printers, and laptops.
- Implement applications and software upgrades and troubleshoot any performance issues.
- Respond to enquiries from staff submitted through the ticketing system to help them resolve any hardware or software problems.
- Support users in the use of laptop equipment by providing any necessary training and advice.
- Recommend suitable software and hardware systems where these might improve overall performance.
- Create new user accounts and giving their access permissions on company IT assets and systems based on approved IT policies, procedures based on each position role requirements.
- Ensure the proper distribution and custody of hardware (such as laptops, phones, printers, etc.) to employees, tracking the issuance and return of these assets.
- University Degree.
- IT certifications is a plus (CCNA, MCSA, ITIL)
- 1-3 years of experience as IT help desk or IT Specialist.
- Experience in basic maintenance of Laptops, printers, Tablets (Hardware, Software)
- Very-Good proficiency in both spoken and written English is required.
