Install, configure, and support workstation software, hardware, printers, and laptops.
Implement applications and software upgrades and troubleshoot any performance issues.
Respond to enquiries from staff submitted through the ticketing system to help them resolve any hardware or software problems.
Support users in the use of laptop equipment by providing any necessary training and advice.
Recommend suitable software and hardware systems where these might improve overall performance.
Create new user accounts and giving their access permissions on company IT assets and systems based on approved IT policies, procedures based on each position role requirements.
Ensure the proper distribution and custody of hardware (such as laptops, phones, printers, etc.) to employees, tracking the issuance and return of these assets.
Requirements
University Degree.
IT certifications is a plus (CCNA, MCSA, ITIL)
1-3 years of experience as IT help desk or IT Specialist.
Experience in basic maintenance of Laptops, printers, Tablets (Hardware, Software)
Very-Good proficiency in both spoken and written English is required.