Dell Field Service Engineer ( Saudi onsite )

· Conduct weekly comprehensive system diagnostics, verify operational status of hardware/software components, and review system logs and alerts to preemptively address issues.

· Coordinate and perform firmware upgrades on-site, ensuring minimal disruption.

· Backup critical configurations and data, validate post-upgrade functionality, and document upgrade activities.

· Identify and replace faulty CRUs, ensuring all replacements follow Dell’s best practices. Test and validate components and maintain records for inventory tracking.

· Provide on-site support for critical customer operations and urgent out-of-standard requests, including after-hours support.

Qualifications:

· 5+ years of hands-on experience in IT systems support, technical troubleshooting, and diagnostics.

· Strong understanding of hardware/software systems, particularly Dell products.

· Dell Certification is a must