Assistant Spa Manager
- Dusit Thani Mactan Cebu
- Abu Dhabi - United Arab Emirates
- Full-time
وصف الوظيفة
Job Description
PRIMARY RESPONSIBILITIES:
Revenue
- Ensure that the business achieves projected revenue and profits.
- Ensure optimum staff scheduling to achieve maximum revenue.
- Make recommendations on how revenue and profits may be maximized.
- Ensure safe-keeping of daily revenue and petty cash float.
- Ensure accounting standards and procedures are adhered to.
- Ensure that guests enjoy an excellent quality service at every stage of their spa experience.
- Ensure that staff provides an excellent standard of guest care according to Devarana Spa standards and procedures.
- Ensure that the spa is cleaned and presented to the highest possible standard for the enjoyment and safety of guests
- Record, resolve and report guest complaints and inform Hotel Management.
- Ensure that Receptionists are familiar with and able to perform service recovery procedures in the event of guest complaint.
- Ensure that sufficient staffs are scheduled to ensure guests receive an excellent level of guest care.
- Make recommendations on how guest care may be improved.
- Ensure staff act in accordance with company standards and procedures with regard to health and safety
- Guest health consultation
- Observance of contra-indications for massage and other treatments
- Correct disinfection and sterilization of tools and equipment and utensils.
- Correct instruction for use of steam, bath sauna and heated blankets
- Fire and evacuation procedures
- Ensure staffs are issued with lockable storage for personal belongings.
- Ensure spa is secured when not occupied.
- Keep up to date records of key issue and ensure only authorized staff use keys.
- Ensure the safety and security of all spa inventory, fixtures and fittings and premises.
- Ensure spa facility, including fixtures, fittings and equipment are maintained to a high standard.
- Ensure recording and timely resolution of maintenance issues.
- Ensure therapy staff are fully trained in each treatment listed on the spa menu.
- Ensure receptionists are trained in guest care, treatment benefits, contra-indications for treatments, treatment up selling techniques and retail sales techniques.
- Ensure staffs carry out their tasks safely and in accordance with procedures and standards.
- Monitor the morale of staff and motivate where necessary.
- Counsel and advise staff with regard to behaviors that are inconsistent with Devarana Spa philosophy and standards.
- Caution staff or take disciplinary action should company rules and regulations be breached.
- Advise staff on how they may improve and develop their treatment, communications and guest care skills.
- Assess and appraise staff performance on a regular basis in accordance with company policy.
- Agree achievable goals with staff and create an environment that supports achievement of goals.
- Report all personnel issues to the Management.
- Ensure all inventory movements are recorded appropriately.
- Ensure that sufficient stock of therapy and retail product is available at all times.
- Monitor usage of therapy product to ensure correct amounts are dispensed.
- Ensure stock is stored appropriately and securely.
- Ensure the timely delivery of all statistics reports.
- Analysis and interpretation of statistical information for recommending improvements and efficiencies for the business.
- Liaise with Marketing and Public Relations team to assist with the development of short and longterm promotional plans.
- Ensure sufficient stock levels and timely distribution of promotional materials.
- Regularly update all spa staff regarding promotions and marketing initiatives.
- Assist Marketing and PR team in promoting the spa as needed
- Maintain a cooperative and communicative working relationship with hotel staff and ensure the same for all spa staff.
- Attend hotel management briefing.
- Update hotel staff of spa promotions.
- Update spa staff of hotel promotions.
- Continuous learning through own IDP.
- Any other duties as may be assigned by the superior.
- Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
- Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- Minimum education of Bachelor degree in Hotel Management or relevant discipline.
- Minimum of 5-8 years experienced in Spa Management.
- Knowledgeable in Sales, treatment and the spa product.
- Have good English communication skills both in written and spoken.
- Possess professional disposition with excellent interpersonal skills.
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