IT Support Analyst - Bank (Fresh Graduate)

Overview: As a fresh graduate IT Support Analyst, you will assist in the maintenance and troubleshooting of the bank’s IT infrastructure, ensuring smooth operation of hardware, software, and network systems. This entry-level role is ideal for recent graduates with a Computer Science or related degree who are eager to start their career in the banking sector.

Key Responsibilities:

• Provide technical support to internal employees and assist customers with IT-related issues.
• Monitor, maintain, and troubleshoot bank systems, databases, and software applications.
• Assist in the installation and configuration of computer systems, software, and network devices.
• Participate in system updates, software patches, and security measures to ensure data protection.
• Document technical procedures and user guides for internal use and customer assistance.
• Collaborate with other IT teams to ensure the bank’s technology infrastructure is secure and efficient.

Skills Required:

• Must be a fresh graduate with a degree in Computer Science, Information Technology, or a related field.
• Basic knowledge of IT infrastructure, networking, databases, and operating systems.
• Understanding of information security and data privacy regulations.
• Strong problem-solving and analytical skills.
• Excellent communication skills for interacting with staff and customers.