وصف الوظيفة
Front of House Receptionist Ref: VN122 Riyadh KSA
About Us
At Macro, you get the best of both worlds: a well-established industry leader with global presence and a roster of blue-chip clients, and a people-centric business with a friendly and supportive culture. In other words, when you join Macro, you can seriously accelerate your career, all while having fun with colleagues invested in your success.
About the Role
This is an exciting opportunity to join our facilities management team and manage a range panel of services for a new global client facility in Riyadh, built to the highest standards.
This customer-oriented role that requires a friendly, pro-active and can-do attitude, with the needs of the customer being paramount. You will be responsible for the end-to-end care of all staff and visitors on site ensuring their experience is seamless and positive.
You will be responsible for representing Macro delivering business first-class service to support complex, multi-disciplined site and meet client’s requirements.
Main Responsibilities
- Provide excellent service to clients and visitors, consistently aiming to exceed their expectations.
- Direct guests to the appropriate staff member or location within the premises.
- Answer incoming calls promptly and professionally, screen calls, take messages and forward calls to the correct departments or individuals.
- Maintain an organised phone log for follow-ups or reference.
- Restock office supplies (brochures, pens, forms, etc.) as needed.
- Assist with general office administrative tasks, such as filing, photocopying, faxing or data entry.
- Handle inquiries promptly, with empathy and attention to detail, ensuring satisfaction.
- Cover front office duties including greeting guests and VIP visitors, ensuring they feel welcomed and informed.
- Organise meetings, including booking rooms, ensuring refreshments are available, and coordinating any special requirements for visitors.
- Assist the Client IT & procurement team with related administrative task.
- Ensure adherence to internal policies and procedures, especially the clean desk policy.
- Handle corporate events by assisting with venue set up and providing assistance to meet requirements.
- Ensure the appearance of the front office area is pristine at all times
- Develop key tenant stakeholder engagement by providing effective and timely communications to tenants, stakeholders and the client.
- Serve as the primary point of contact for office mail, shipping and supplies, ensuring all outgoing and incoming correspondence is handled in a timely and organised manner.
- Release parcels for courier services, ensuring proper documentation and tracking for dispatch.
- Develop and maintain strong relationships with key stakeholders through effective and timely communication.
- Attend client meetings and provide necessary updates to the line manager supporting the overall client and local stakeholders.
About You
Your knowledge, experience and skills should include:
- Experience working in high-end offices in the Middle East Region.
- Office management, administrative or assistant experience.
- Good people management skills.
- Ability to deliver and manage associates’ satisfaction and engagement.
- Excellent written and oral communication skills.
- Capability to establish good relationships with clients, customers, and service providers.
- Ability to manage multiple vendors & specialist on-site.
- Strong organisational and planning skills.
- Excellent time management skills and ability to multi-task and prioritise work.
DIVERSITY STATEMENT
Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.