وصف الوظيفة
About Zeal Group
Zeal Group is a distinguished FinTech company offering a diverse range of products. Established in 2017, our team has expanded to over 700 professionals worldwide 🌎
We operate across Europe, Asia, North & South Africa, the Middle East, and South America, with our primary Technology hub located in Cyprus 🚀
We prioritize our products and our workforce, driven by our dedication to growth, cutting-edge technology, and collaborative teamwork 🙌🏼
Your Daily Responsibilities
- Ensure a top-notch customer experience through effective team member interactions and product presentations.
- Develop and train retail sales team members via daily sales observations, weekly reports, and meetings.
- Implement the company's standardized sales process and procedures.
- Guide and mentor subordinates to excel as top performers and become experts in selling Zeal’s online trading platform.
- Oversee the activities of Account Executives in your department.
- Maintain and regularly update CRM records.
- Keep abreast of new products, offerings, and promotions directed at the retail segment.
- Ensure the sales team meets daily, monthly, and quarterly call quotas and KPIs.
- Foster teamwork by assisting and collaborating with colleagues as needed.
- Communicate effectively across all levels.
- Safeguard the confidentiality of company and customer records.
- Represent the company during public relations events such as expos and company gatherings.
- Achieve targeted outcomes and maintain a high standard of sales performance.
- Support the Customer Service team in upholding KYC documentation.
- Ensure compliance standards are met for all team members.
- Conduct timely Quality Assurance call reviews to enhance team coaching efforts.
- Propose new products/services or procedural changes based on customer feedback and market dynamics.
- Ensure the sales team achieves key sales metrics, including:
- Number of Accounts (Lead to Account)
- Number of Funded Accounts (FTD)
- Gross Deposits
- Client Satisfaction
- Daily Call Volume
- Call Quality
Our Expectations from You
- A Bachelor’s Degree in any field.
- A minimum of 5 years’ experience in the Forex, Insurance, Real Estate, Banking, or Stock and Commodities Brokerage sales sectors.
- A proven track record of at least 3 years in a leadership role managing a sales team.
- Essential Knowledge Areas:
- Fundamental understanding of financial markets.
- Strong enthusiasm for financial markets, especially FX, Stocks, and Commodities.
- Proficient selling skills.
- Excellent communication skills.
- Customer-oriented mindset.
- Adaptability in learning.
متطلبات الوظيفة
What you will do on a day to day basis
- Maintain customer experience through team member interaction and products presentation
- Develop and train retail sales team members by conducting daily sales observations, weekly reports and meetings.
- Execution of company standard sales process and procedure.
- Mentor and train sub-ordinates to become top performers and product experts in order to sell Zeal’s online trading platform.
- Supervise actions of Account Executives within his/her department.
- Follow up on CRM records and make sure it is always updated.
- Maintain knowledge of new products, offerings, and company promotions targeting the retail segment.
- Ensure sales team is meeting call numbers and KPI’s on daily, monthly, quarterly basis.
- Demonstrate teamwork by assisting and cooperating with co-workers as needed
- Communicate effectively
- Maintain confidentiality of company and all customer records.
- Represent company in areas of public relations like expos, company events, etc.
- Achieve needed results and a high level of sales performance
- Assist CS team in maintaining KYC documentation.
- Oversee and ensure compliance of all sub-ordinates.
- Conduct Quality Assurance call reviews in a timely manner to better coach the team.
- Recommend new products and services and/or procedural adjustments based on customer needs and market changes.
- Ensure sales team is achieving sales targets including:
- No. of Accounts (Lead to Account)
- No. of Funded Accounts (FTD)
- Gross Deposits.
- Client Satisfaction.
- No. of daily calls.
- Quality of calls.
What we expect from you
- B.Sc. Degree from any discipline
- Work Experience Requirement: 5 year of experience in Forex / Insurance / Real estate / Banking / Stock and Commodities Brokerage fields in sales Department
- 3 years of proven record experience in a leadership position managing sales team
- Professional Key Knowledge Area Requirement:
- Basic Financial markets knowledge
- Strong interest in financial markets including FX, Stocks, and Commodities. Skills & Competencies
- Selling Skills.
- Communication skills.
- Customer orientation.
- Learning flexibility
