Customer Service Executive - Order Management AME

Your Job

We are recruiting for a role in our Customer Service capability (Order Management Specialist), the position is primarily focused on the order to fulfillment (OTIF) function and will also provide exposure to logistics, supply chain, glass production, and warehouse/shipping.

An order processor plays a critical role in ensuring that orders are received, processed, and delivered to customers accurately and on time. They are responsible for reviewing orders, entering data into systems, coordinating with production and shipping teams, and providing customer service as needed

The ideal candidate is self-driven, highly motivated, with prior experience. The candidate will be expected to learn the business, understand our processes, identify/lead improvement projects, Service Level and establish relationships with related stakeholders.

The work location will be 10th of ramandan city, Sharqia Egypt.

Our Team

At Guardian Glass, we are committed to fostering a culture of continuous learning and professional development. As an AME Order Management Specialist, you will have access to various opportunities for career growth, including:

• Training Programs: Participate in comprehensive training programs to enhance your skills and knowledge in sales operations and customer service.
• Mentorship: Benefit from mentorship opportunities with experienced professionals who will guide and support your career progression.
• Career Advancement: Explore potential career paths within the company, including roles in sales management, customer relations, and operational leadership.
• Professional Development: Attend workshops, seminars, and industry events to stay current with the latest trends and best practices in sales and manufacturing.
  
  
  

What You Will Do

• Ensure seamless and error-free operation of data flow through internal order routing processes
• Process and review orders for accuracy, Follow-up procedures for checking issued orders to verify compliance with the stipulated conditions and specifications.
• Request change orders or revised when necessary, engaging with retail partners and the outbound team
• Revise orders as needed due to changes in delivery dates, requirements, or inventory availability
• Request and track expedited orders and containers
• Provide information and assistance to customer facing team and internal SC departments
• Follow up on orders and shipments, promptly communicating any updates
• Prepare both standard and ad hoc reports for the department as required
• Utilize company digital tolls and customer web portals as needed to confirm orders (POs) and obtain or submit relevant order information (SF & E-commerce)
• Maintain a positive, collaborative work environment where employees are empowered to excel in their respective roles
  
  
  

Who You Are (Basic Qualifications)

• Bachelor’s degree in business, Accounting, Finance, or another related field.
• Fluent spoken and written English
• Excellent verbal and written communication skills
• Outstanding organizational skills demonstrated by the handling of multiple challenges and tasks with a strong attention to detail
• Problem solving/critical thinking skills as well as the utilization of economic thinking analysis
• Strong M-office skills with the ability to create relevant reports and perform effective analysis of data
  
  
  

What Will Put You Ahead

• Detail-orientation and good analytical skills
• Familiarity with Sales Force/CRM/ Customer Portal systems and practices is a plus
• Passion to work in sales, customer service and working in a collaborative team
  
  
  

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Guardian Glass is one of the world’s largest manufacturers of float, value-added and fabricated glass products and solutions. We produce high-performance glass for architectural, residential, interior, transportation and technical glass applications. You’ll find our glass in homes, offices and cars and in some of the world’s most iconic projects.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.