وصف الوظيفة
Responsibilities:
- Troubleshooting and Problem Solving: Diagnosing and resolving technical issues related to hardware, software, network, and applications for end-users. This includes identifying the root cause of problems and implementing effective solutions.
- Technical Assistance: Providing first-level technical support to end-users via phone, email, chat, or in person. This involves answering questions, providing guidance, and resolving issues promptly and professionally.
- Hardware and Software Support: Installing, configuring, and maintaining computer hardware, software, and peripherals. This may include setting up new workstations, troubleshooting hardware failures, and installing software updates.
- Network Support: Basic network troubleshooting, including resolving connectivity issues, configuring network devices, and monitoring network performance. This may involve working with routers, switches, and firewalls.
- Documentation: Maintaining accurate records of support requests, troubleshooting steps, and resolutions in a help desk system or knowledge base. This also includes creating user guides and documentation for common issues.
- System Monitoring: Monitoring systems and infrastructure for potential issues and proactively addressing them to minimize downtime.
- Escalation: Escalating complex or unresolved issues to higher-level support teams or vendors.
- User Training: Providing basic training to end-users on the use of hardware, software, and other IT resources.
- Asset Management: Tracking and managing IT assets, including computers, peripherals, and software licenses.
- Collaboration: Working closely with other IT team members and departments to ensure seamless IT service delivery.
- Security: Adhering to security policies and procedures to protect sensitive data and systems.
متطلبات الوظيفة
Requirements:
- Education: A bachelor's degree in Engineering
- Saudi Nationality is a Must , or if you are a non-Saudi engineer you must hold a valid residence permit (Iqama) and comply fully with all relevant employment regulations in the Kingdom of Saudi Arabia.