CRM Manager
- On-Hire
- El Sadat City, Menofia Governorate, Egypt
- Full-time
وصف الوظيفة
As the CRM Manager at On-Hire, you will be an integral part of our team, responsible for developing and implementing strategies that enhance customer relationships and improve customer retention and satisfaction. Your expertise will help us leverage customer data to drive personalized marketing efforts and improve overall customer experience.
Key Responsibilities:
- Develop and execute the CRM strategy to maximize customer lifetime value and enhance engagement.
- Analyze customer data to gain insights into purchasing behavior, preferences, and trends.
- Collaborate with cross-functional teams to design and implement marketing campaigns targeting specific customer segments.
- Monitor and report on the performance of CRM initiatives, adjusting strategies as necessary to ensure success.
- Utilize CRM systems to maintain customer databases and ensure data accuracy and integrity.
- Identify opportunities for upselling and cross-selling through customer communication and feedback.
- Conduct A/B testing and analyze results to optimize campaigns and improve customer engagement.
إمتيازات الوظيفة
Attractive Package
متطلبات الوظيفة
Qualifications:
- Bachelor's degree in Marketing, Business, or a related field.
- 5+ years of experience in CRM management or customer engagement roles.
- Strong knowledge of CRM software and marketing automation tools.
- Proficiency in data analysis and customer segmentation techniques.
- Excellent organizational and project management skills.
- Strong communication and interpersonal skills to effectively collaborate with various teams.
- Ability to work independently and proactively in a fast-paced environment.