Senior Business Operations Specialist

A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.

At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.

We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.

• Address and resolve complaints from retail customers to ensure satisfaction, improve customer experience, and enhance retail operations
• Oversee the payment channels system to ensure its proper functioning and address any issues related to this payment platform.
• Act as the main point of contact and oversight for all diverse systems within the organization, ensuring their alignment with business objectives and addressing any operational concerns.
• Conduct User Acceptance Testing (UAT) and other testing activities for new releases, change requests, and service integrations to ensure quality and functionality.
• participate in meetings to review processes, changes, or issues to ensure clarity and alignment among stakeholders.
• Oversee credit back transactions, refunds, and merchant commissions to ensure accurate financial adjustments and compliance with policies.
• Implement and test deployment activities, adjust service limits, and configure systems to meet business needs and enhance operational efficiency.
• Oversee communications with the National Telecommunications Regulatory Authority (NTRA) and the Central Bank of Egypt (CPA) to resolve regulatory or compliance issues.
  
  

Requirements

• Bachelor's degree in Business Administration, BIS or equivalent.
• 2-4 years of experience in the same role or any related field.
• Computer & MO Literacy.
• ability to collaborate effectively across various departments.
• Well organized & flexible.
• Solid background to Company products & services.
• Organized with highly focused diligence.
• Strong result-oriented and customer-focused mentality
  
  

Benefits

• Embark on an exciting journey with the Fin-Tech Experts.
• Join a workplace that actively encourages and supports all talents.
• A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
• Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all