Customer Support Agent - Non-Arabic Speakers
- RedBox Technologies
- الرياض السعودية
- Full-time
وصف الوظيفة
RedBox Technologies, a premier logistics company in Saudi Arabia, is seeking a proactive and friendly Customer Support Agent to join our team. Our innovative smart locker solutions are changing the way parcels are sent, received, and returned, and we are dedicated to providing exceptional service to our diverse customer base.
This position is specifically for non-Arabic speakers (English - Urdu - Hindi), allowing you to assist our English-speaking customers effectively. As a Customer Support Agent, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing support regarding our services.
Responsibilities
- Respond promptly to customer inquiries through various channels (phone, email, chat) in (English - Urdu - Hindi).
- Provide accurate and relevant information regarding RedBox services, operations, and policies.
- Assist in troubleshooting customer issues and work toward effective resolutions.
- Document customer interactions accurately and maintain records of inquiries and resolutions.
- Collaborate with team members and other departments to ensure a seamless customer experience.
- Identify and provide feedback on recurring support issues and suggest possible solutions.
- Stay updated on company products, services, and industry trends to enhance customer service delivery.
- Promote a positive team environment and contribute to team success.
إمتيازات الوظيفة
- Private Health Insurance
- Performance Bonus
متطلبات الوظيفة
- Non-Arabic speakers (English - Urdu - Hindi)
- High school diploma or equivalent; a bachelor's degree is a plus.
- Proven experience in customer support or call center environments preferred.
- Strong verbal and written communication skills in English.
- Excellent customer service skills and a strong desire to help customers.
- Problem-solving abilities and a proactive approach to resolving issues.
- Ability to work in a fast-paced environment and handle multiple tasks effectively.
- Familiarity with customer support software and Microsoft Office applications.
- Strong interpersonal skills and the ability to work as part of a team.