Relationship Officer.Egypt- Sales - PL.Retail Banking

Job Description

Sell Mashreq bank financial products & service.

Responsibilities

• To provide MashreqBank customer’s financial services which exceed the customer’s expectations by delivering an unbiased, competent, timely and problem free service
• Be imaginative and creative in the delivery of customer service.
• Take ownership of customer complaint resolution. Report indicators, set by managers accurately at the required frequency.
• Be a team player and contribute to achievement of goals targets based on MBOs/ KPIs, Also to support and coach new staff to make easier their assimilation in the MB family.
• Provide constructive and constant market feedback on improvement of products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.
• Attend Monthly/weekly daily sales meetings with BDM/ASM/TL and commit to sales target as per lists distributed.
• Contact customers on a daily basis, using direct approaches telephone, to meet & set appointments with customers.
• Conduct the set appointments with customers and profile them and achieve a sale.
• Conduct outside sales calls to potential Customers
• Attend weekly follow up meetings with AS!\’LTLto report achievement of the week’s target.
  
  

Qualifications

• The jobholder should have completed his/her, university graduates are better to have.
• They should have 2-3 years banking experience or experience in any other
• Ability to work under pressure
• Problem Solving skills
• Interpersonal skills.
  
  

About Us

The leading financial institution in MENA

While more than half a century old, we proudly think like a challenger, startup, and innovator

in banking and finance, powered by a diverse and dynamic team who put customers first.

Together, we pioneer key innovations and developments in banking and financial services.

Our mandate? To help customers find their way to Rise Every Day, partnering with them through

the highs and lows to help them reach their goals and unlock their unique vision of success.

Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.

We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.