Administrator/Workplace Support

Key Responsibilities

JOB DESCRIPTION

• Strong computer skills (PC under MS Windows). Ability to troubleshoot and diagnose problems.
• Good customer service skills, ability to communicate effectively to help users fix their issues and feel satisfied with the experience.
• Good writing and editing skills (English) to efficiently respond to users' emails.
• Diagnose and resolve technical hardware and software issues.
• Regularly attend duties on evenings, nights and weekends Research questions using available information resources Advise end users on appropriate action.
• Follow standard help desk procedures Log, clarify and classify all help desk interactions
• Administer help desk software.
• Follow up with users and other teams to ensure complete resolution of issues Redirect/escalate problems to correct resource Identify and escalate situations requiring urgent attention.
• Track and route problems and requests, and document resolutions Inform management of recurring problems.
• Stay current with system information, changes, and updates Train/guide end users as necessary
  
  

Qualifications & Experience

• Degree in IT, Computer Science or related fields IT Service Desk
  
  

Responsibilities

Key Responsibilities :

Qualifications

Qualifications & Experience :

Use your personal email id to register and apply for this role.

We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.

At e& diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&[email protected]