Call Center Agent
- Estemarat Group
- Dubai - United Arab Emirates
- Full-time
وصف الوظيفة
We are looking for a Call Center Agent to join our customer service team in Dubai. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, and provide excellent service to ensure customer satisfaction.
Key Responsibilities:
- Answer inbound customer calls and respond to inquiries professionally.
- Make outbound calls to follow up with customers or conduct surveys.
- Resolve customer complaints and provide appropriate solutions.
- Maintain accurate records of interactions and transactions.
- Meet daily and monthly performance targets.
- Provide product and service information to customers.
- Escalate unresolved issues to the appropriate department.
- Maintain a high level of customer satisfaction through professional communication.
Qualifications and Skills:
- High school diploma or equivalent; a degree is a plus.
- Previous experience in a call center or customer service role is an advantage.
- Excellent communication skills in English (Arabic is a plus).
- Strong problem-solving and conflict-resolution skills.
- Ability to handle high call volumes and work under pressure.
- Basic computer skills and familiarity with CRM software.
- Willingness to work flexible shifts, including weekends if required.
Compensation & Benefits:
- Competitive salary plus incentives/commission.
- Health insurance and other benefits as per UAE labor law.
- Career growth opportunities and training programs.
- Paid annual leave and performance-based bonuses.
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