Reservations Agent

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

MAIN DUTIES AND RESPONSIBILITIES:

• • • Have a thorough knowledge of the entire hotel services and facilities
    • Answer inquiries of room rates, outlets and room locations.
    • To be totally familiar with all aspects of the reservation systems
    • Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
    • Post advance deposits and keep accurate records of deposits.
    • Process rooming lists and group blocks and indicate special requests and billing procedures
    • File and process reservations correspondence, make certain all files are current and in order.
    • Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.
    • Abide by the hotels policies and procedures
    • Be familiar with changes in the rates and group enquiries
    • Complete daily shift task list and aid others
    • To be aware of inventory management and keep a constant check on the room types available throughout the day
    • To have an understanding of departmental goals and projections for average rate and occupancy
    • Accommodate and document special requests in an accurate and efficient manner.
    • Determine the most appropriate room type to meet guest requirements and maximize room rate.
    • Explain guarantee and cancellation policies to callers.
    • Describe room accommodations and benefit feature sale amenities to guests.
    • Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
    • Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
    • Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
    • Identify guest reservation needs by asking open-ended questions to obtain all necessary information
    • Follow "upselling" techniques and sales strategies in order to maximize property revenue.
    • Identify repeat guests using appropriate codes
    • Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.
    • Carry out any other reasonable task (which may not be stated here) as requested.
    • Assist in Task Force Teams for new openings.
      

HOW CAN YOU SUCCEED IN THIS ROLE?

SINCERITY AND TRANSPARENCY

• • • Be proactive and use good judgement when dealing with challenging situations
    • Act with professionalism and integrity
    • Be transparent in your motives, methods and expected results
    • Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division
    • Conduct business honestly & fairly
    • Keep sensitive information confidential
      

RELIABILITY AND LOYALITY

• • • Follow through on commitments
    • Work well both autonomously and within a team
    • Display a positive, approachable attitude
    • Spend time getting to know your fellow employees and our guests
    • Support each other; we all work within the same hotel and company
      

EXCELENCE IN HOSPITALITY

• • • Committed to quality
    • Committed to exceptional financial results
    • Be responsible for the bottom line
    • Committed to the Rixos Policies & procedures Guide
      

STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS

• • • Be committed to exceeding expectations
    • Never settle for the status quo or mediocre work
    • Continuously search for areas of improvement
    • Provide positive, constructive feedback
      

Qualifications

Minimum one year experience as Receptionist or Reservation Agent in a 5 star hotel and high school degree.

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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