Food & beverages Operation Supervisor
- TotalEnergies
- Cairo, Cairo Governorate, Egypt
- Full-time
وصف الوظيفة
Contexte et environnement
Job's scale
- HACCP trainer – food safety implementer
- Hygiene staff training (on-site – ACADEMY training).
- Partners knowledge and on-site training.
- F&B daily operation (ordering - supply - Stocks).
- Manager a zone with all full-fledged concepts directly operated by the company (TBS food + Starbucks on the Go concepts TC).
- Categories of products handled: bakery, sandwiches, salads, hot and cold beverages.
- Develop FB offers in all retail (140 shops)
- High visibility project; strong relationship with all F&B partners and suppliers.
- Review COCO & CODO shop (operations - Planogram - Merchandising - Display – food safety
- HACCP Compliance: Ensure adherence to HACCP procedures in all networks.
- F&B Operations: Oversee all on-ground F&B operations, including ordering, stock management, staff training, and daily needs.
- Field Presence: Maintain a field presence for four days per week.
- Audit Scores: Achieve target audit scores of 90% in A sites, 85% in B sites, and 80% in C sites.
- F&B Standards: Implement and maintain 100% F&B standards.
- Staff Development: Conduct monthly staff technical training, evaluations, and promotions.
- F&B Planograms: Implement and adapt F&B planograms to all sites based on offer guidelines.
- Concept Standards: Ensure correct implementation of TBS, STX, and TC concept standards according to contract terms.
- Inventory Management: Reconcile F&B stocks monthly and integrate inventory data.
- Customer Service: Manage customer complaints and emphasize staff attitude and upselling techniques.
Job's scale
- HACCP trainer – food safety implementer
- Hygiene staff training (on-site – ACADEMY training).
- Partners knowledge and on-site training.
- F&B daily operation (ordering - supply - Stocks).
- Manager a zone with all full-fledged concepts directly operated by the company (TBS food + Starbucks on the Go concepts TC).
- Categories of products handled: bakery, sandwiches, salads, hot and cold beverages.
- Develop FB offers in all retail (140 shops)
- High visibility project; strong relationship with all F&B partners and suppliers.
- Review COCO & CODO shop (operations - Planogram - Merchandising - Display – food safety
- HACCP Compliance: Ensure adherence to HACCP procedures in all networks.
- F&B Operations: Oversee all on-ground F&B operations, including ordering, stock management, staff training, and daily needs.
- Field Presence: Maintain a field presence for four days per week.
- Audit Scores: Achieve target audit scores of 90% in A sites, 85% in B sites, and 80% in C sites.
- F&B Standards: Implement and maintain 100% F&B standards.
- Staff Development: Conduct monthly staff technical training, evaluations, and promotions.
- F&B Planograms: Implement and adapt F&B planograms to all sites based on offer guidelines.
- Concept Standards: Ensure correct implementation of TBS, STX, and TC concept standards according to contract terms.
- Inventory Management: Reconcile F&B stocks monthly and integrate inventory data.
- Customer Service: Manage customer complaints and emphasize staff attitude and upselling techniques.
- Bachelor’s degree / university graduate
- Excellent communication skills.
- Strong client relationship.
- High sense of responsibility, accountability, and accuracy
- Ability to build strong and professional working relationship with TOM Card customers
- Strong Analytical skills & can work easily with numbers.
- Fluency in English.
TotalEnergies valorise la diversité, promeut le développement individuel et offre des opportunités d'emploi égales à tous les candidats.
