Director Operations - Public & Private Golf - Sports BU - SPA 207

Qiddiya Investment Company is on a mission to create an extraordinary entertainment and cultural destination, We are seeking a highly motivated and experienced Director of Third-Party Operations to oversee the management and performance of a third-party operator responsible for a premier public and private golf cluster in Saudi Arabia. The ideal candidate will possess a strong background in golf operations, facility management, and partnership collaboration, with a focus on enhancing customer experience and driving revenue growth.

As Director of Operations for the Golf Business Unit, you will provide leadership in developing, implementing, and managing all operational initiatives related to golf, from course management to event execution. Your insights and expertise will play a crucial role in establishing Qiddiya as a premier destination for golf enthusiasts and tourists alike.

Key Responsibilities

• Develop and implement strategic plans for the golf cluster in alignment with the organization's vision and goals.
• Collaborate with the third-party operator to establish performance metrics and ensure adherence to operational standards.
• Build and maintain strong relationships with the third-party operator, stakeholders, and local community.
• Serve as the primary point of contact for all operational matters, fostering open communication and collaboration.
• Oversee the operational performance of the third-party operator, ensuring compliance with industry standards, regulations, and contractual obligations.
• Conduct regular assessments and audits to evaluate performance, identify areas for improvement, and implement necessary changes.
• Develop and manage budgets related to the golf cluster operations, ensuring financial sustainability and profitability.
• Analyze financial reports and operational data to make informed decisions and drive revenue growth.
• Champion customer service excellence by promoting a culture of hospitality and attentiveness among staff.
• Implement initiatives to enhance the customer experience, including events, tournaments, and community outreach programs.
• Collaborate with the marketing team to promote the golf cluster through various channels, including social media, events, and partnerships.
•  Monitor market trends and competitors to identify opportunities for growth and differentiation.
• Mentor and develop staff within the golf cluster, fostering a positive work environment and promoting professional growth.
•  Ensure that the third-party operator maintains high standards of training and staff management.