Call Center Agent
- Tagaddod
- Cairo, Cairo Governorate, Egypt
- Full-time
وصف الوظيفة
Key Responsibilities
- Coordinate, manage, and handle all incoming calls alongside digital dispatch systems.
- Engage in daily communication with drivers and customers to ensure a smooth operational workflow.
- Oversee and confirm that all deliveries and pickups are executed punctually for optimal accuracy.
- Foster the professional development of staff members through continuous coaching focused on quality, accountability, reliability, and productivity.
- Contribute to daily operations by maintaining punctuality and effectiveness.
متطلبات الوظيفة
- Serves customers by providing product and service information and resolving product and service problems.
- Fresh Graduates up to 2 years of experience preferably in a call center.
- Ability to empathize with and prioritize customer needs.
- At least Good level of English.
- Communication Skills
- Problem Solving Skills
- Interpersonal Skills
